Four main steps in change management
Aware (“I know what this change is and why it's important.")
Step 1 : Ensure that staff know what the change is and the reasons for change. By keeping people informed, you involve them in the process, increase buy-in and manage potential misunderstandings.
- Email communication
- Information briefings in meeting
- Informal chats
Understand (“I understand how the change will impact me.")
Step 2 : Everyone should understand how the change impacts
them.
- Change impact analysis
- Question and answer sessions
- 1-on-1 discussions with relevant stakeholders
Accept (“I am accepting of this change to occur.”)
Step 3 : It is critical to guide staff involved in the change to a place of acceptance.
- Involve them in testing and problem solving
- Provide training to upskill for RPA and other skills identified
Commit (“I am committed to support this change in whatever ways I can.”)
Step 4 : People who are committed to this change can be identified as Change Champions to support the project manager in pushing for change.
- Include in communication and implementation of change
- Support in initiatives to roll-out technology changes
