Enlargement is the simplest way a job changes through job redesign, as the tasks carried out by the job is largely the same or similar.

An example of job enlargement is that a bookkeeper carries out data entry for other non-bookkeeping roles or processes more invoices and reports with assistance of technology.

We expect that at the start of the job redesign journey, the majority of the organisation will first enlarge their roles before moving on to enriching and/or reconfiguring these roles.

Enrichment is an evolution of the job where it has additional, higher value tasks and relationships that increases their contribution to the company’s overall goal.

An example of enrichment is a bookkeeper carrying out simple financial analysis for their clients as an additional service.

For enrichment to be successful, there must be investment of both time and money to upskill the staff to allow them to do new tasks well.

Re-configure is where we break down the job and shift the tasks and relationships across different jobs to better align these jobs with the business process and the organisation’s goals.

An example of re-configure is splitting the role of a bookkeeper into two job roles: a data entry specialist and an accountant specialist, allowing them to specialise and focus.

When you re-configure a job, it is important to keep in mind all the relationships and interactions that the initial job has and to make sure that when the role is reconfigured, all of that is accounted for.