Success factors of Job Redesign

Job redesign is a process that requires careful planning and implementation. Here are some areas to
consider before embarking on your job redesign journey.

Change management

• Establish a steering committee to ensure that concerns on the ground are being heard and taken into consideration during the planning stage.
• Encourage your workforce to develop new ways of working and to execute citizen-led automations.
• Offer incentives for closest to the fieldwork to use these tools. These incentives can be integrated into KPIs during performance reviews. Click here for some handles when communicating change.

Training

• Introduce the tool and help participants understand its capabilities and how it can enhance their day-to-day work. This training should be provided to tax accountants at all levels and should include fundamental training of how these tools work. This would inspire individuals to think of how else they can use such technologies instead of what is just being taught.
• Provide technical support that is easily accessible to employees especially during the transition phase of integrating new technologies. This can reduce fears around using new tools and empower employees to break away from conventional routines. Stay updated with SCTP-approved digital tools here.

Infrastructure

• Establish a centralized system that gets updated in real-time, which combines data management, automation tools, and AI applications while keeping people in the loop.
• Maintain Automation and AI tools regularly. Processes and scripts have to be reviewed to adjust to changing regulations.

Monitoring

• Develop a mechanism to track technology utility rate and an ROI dashboard to track savings and benefits. Continuous and real-time recording empowers the function to be strategically agile and provides insight into how to tweak the support given to teams, directing resources to higher-impact and higher-priority models quickly. This also equips the steering committee with data to report to stakeholders of the actualised benefits to remain accountable and provide feedback.